Privacy Policy
LevateAI LLC · Effective Date: February 26, 2026
1. Who We Are
LevateAI LLC (“LevateAI,” “we,” “us”) is a business-to-business AI systems company headquartered in Marietta, Georgia. We build and operate AI communication systems on behalf of service businesses (our “Clients”). When our systems send you a message, we are acting as a technology provider on behalf of the business you hired — not as a direct service provider to you.
2. Information We Collect
When you interact with an AI system powered by LevateAI, we may process the following:
- Your name and phone number (provided by the Client business)
- Message content from your SMS conversations with the AI
- Appointment and service-related information
- Opt-out status and preferences
We do not collect payment information, social security numbers, or other sensitive personal data directly.
3. How We Use Your Information
Your information is used solely to:
- Deliver appointment confirmations, service updates, and follow-up messages on behalf of the Client business
- Respond to your inquiries via AI-assisted messaging
- Maintain opt-out records to honor your preferences
We do not use your information for advertising, profiling, or any purpose unrelated to the service you received from the Client business.
4. SMS Communications
If you receive an SMS from a business powered by LevateAI:
- You consented to receive messages through the Client's booking process, web form, or verbal agreement
- Message and data rates may apply
- Message frequency varies based on your service activity
- To opt out at any time, reply STOP
- For help, reply HELP
We do not send unsolicited marketing messages.
5. Data Sharing
We do not sell, rent, or trade your personal information. We may share data with:
- The Client business on whose behalf we are operating
- Third-party infrastructure providers (e.g., Twilio for SMS delivery) under strict data processing agreements
- Legal authorities if required by law
6. Data Retention
We retain message logs and contact data only as long as necessary to fulfill the services described above, or as required by law. Clients may request deletion of their customers' data by contacting us directly.
7. Your Rights
You may request access to, correction of, or deletion of your personal data by contacting us at privacy@levateai.com. We will respond within 30 days.
8. Security
We use industry-standard encryption and access controls to protect data in transit and at rest. No system is 100% secure, but we take reasonable steps to safeguard your information.
9. Changes to This Policy
We may update this policy periodically. Material changes will be posted at levateai.com/privacy with an updated effective date.
10. Contact
LevateAI LLC
Marietta, Georgia
Email: privacy@levateai.com
Website: levateai.com